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| Pre-Order
FAQ |
Pre-Orders are for future releases. They are not in our current inventory.
We make purchase commitments to obtain Pre-Order items per incoming order requests from a customer. |
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| When Do Pre-Orders Ship? |
We cannot guarantee time delivery on Pre-Orders. The manufacturer
determines delivery. Delivery on Pre-Orders are subject to change. We notify customers using the e-mail address
provided with the Pre-Order of any change in shipping status. We will also post Pre-Order status on the appropriate
Pre-Order
pages. The posted shipping date is the earliest date
of arrival, subject to change.
We ship incoming Pre-Orders normally within 24 HRS or next business day of receipt. |
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| Pre-Order Returns (pending shipment) |
Due to our purchase commitment we make for the customer, we can only
offer a store credit less a 20% restocking fee if a customer changes their mind, cancels, or modifies a Pre-Order
once the order has been placed. Shipping charges are not subject to the restocking fee. We will refund 100% of
the shipping charges for all non-shipped Pre-Orders.
We will refund 100% of the Pre-Order item(s) ONLY when a Pre-Order is canceled by the manufacturer. |
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| Pre-Order Returns (Shipped) |
| All shipped Pre-Order items must be returned within 30 days of receipt
if unopened
and in the same resaleable condition for store credit only less a 20% restocking fee. Purchase or return shipping
cannot be credited or refunded. |
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| Store Credit Policy for Retail Pre-Orders |
| Store credit may be used for any purchase in our Galaxy Store within 12 months
of the original purchase date. Substitute for another Pre-Order item cannot be accepted. Shipping charges will
apply. |
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| Please contact customer service before any return
to insure your account is credited properly. |
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