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Pre-Order FAQ
Pre-Orders are for future releases. They are not in our current inventory.

We make purchase commitments to obtain Pre-Order items per incoming order requests from a customer.

     
When Do Pre-Orders Ship?
We cannot guarantee time delivery on Pre-Orders. The manufacturer determines delivery. Delivery on Pre-Orders are subject to change. We notify customers using the e-mail address provided with the Pre-Order of any change in shipping status. We will also post Pre-Order status on the appropriate Pre-Order pages. The posted shipping date is the earliest date of arrival, subject to change.

We ship incoming Pre-Orders normally within 24 HRS or next business day of receipt.
     

     
Pre-Order Returns (pending shipment)
Due to our purchase commitment we make for the customer, we can only offer a store credit less a 20% restocking fee if a customer changes their mind, cancels, or modifies a Pre-Order once the order has been placed. Shipping charges are not subject to the restocking fee. We will refund 100% of the shipping charges for all non-shipped Pre-Orders.

We will refund 100% of the Pre-Order item(s) ONLY when a Pre-Order is canceled by the
manufacturer.
     

     
Pre-Order Returns (Shipped)
All shipped Pre-Order items must be returned within 30 days of receipt if unopened and in the same resaleable condition for store credit only less a 20% restocking fee. Purchase or return shipping cannot be credited or refunded.
     

 
Store Credit Policy for Retail Pre-Orders
Store credit may be used for any purchase in our Galaxy Store within 12 months of the original purchase date. Substitute for another Pre-Order item cannot be accepted. Shipping charges will apply.
     

     
Please contact customer service before any return to insure your account is credited properly.
     

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